Delivery & Returns

DPD 

 

HeartSymbolOur NO reason required -  100% money back guarantee  

    • We want you to be completely satisfied with our products, quality & service
    • All standard item orders in unused condition have our No reason required 30 days returns 
    • Our returns service is free & 100% refund including all delivery charges will be refunded on return   

        

 

SPECIAL OFFER:
Additional 15% DISCOUNT & FREE Delivery* 
Applied to all orders above £150 (excluding VAT)

 

Next Day Delivery (UK Mainland) - Stock Items Only
 
Next day delivery is available for orders placed before 4.00pm (UK Mainland) @ £10 per order (Exc Vat) 
Orders placed after 4.00pm will be despatched the next working day
 
Orders placed on Friday will be delivered the following Monday
 
Saturday delivery is available with an additional delivery charge 
 
Orders placed at weekend will be despatched Monday for delivery Tuesday
 
Highlands* Next day delivery service will be sent on 2 day delivery service

Northern Ireland * Next day delivery service will be sent on a 2 day delivery service

Ireland * Next day delivery service will be sent on a 2-3 day delivery service

 
 
Cut & Sewn Made To Order Items Delivery 7-9 days @ £10 per order (Exc Vat) 
 
 
Super Saver Delivery  
Cut & Sewn made to order items delivery 10 -14 days @ £5.00 per order (Exc Vat) 
In stock items delivery in 3 - 4 days @ £5.00 per order (Exc Vat)
Applies to UK mainland only.
 
Your order will be shipped with DPD. Pick a safe place or a preferred drop off shop and much more.
Download the DPD App which will help you manage your delivery.
 
Entering your mobile number at the checkout will enable DPD text delivery alerts.
 
DPD will email you the night before your order will be delivered,
you will also receive an email on the morning of delivery giving you a 1 hour delivery window.
 
  
Delivery Europe 
Cut & Sewn made to order items delivery 14 - 21 days
In stock'Items delivery 5 -10 days
 
 
Non Mainland UK (Orders VAT exemption when applicable on the final payment page)
 
Delivery charge of £15.00 for Ireland, Jersey, Guernsey and Isle of Man
Orders above £150 reduced rate delivery charge £5.00
 
Multiple items can be placed on one order, with one delivery charge as long as your order is being delivered to the same address.
We use Royal Mail, Parcel Force and DPD courier service for reliability of service. 
 
Can I have free delivery?
Yes free standard delivery is applied to all orders above £150.00 (excluding VAT)
Additional surcharge £5.00 for Ireland, Jersey, Guernsey and Isle of Man.
 
Can I have discount on my order?
Yes 15% DISCOUNT  applied to all orders above £150 (excluding VAT)
 
These options will be automatically applied at the checkout stage no coupon or code required.
 
 
Can I have an Express delivery?
Yes we can offer Express Delivery.
Please call the sales team before placing your order to make sure we can meet you requirements.
Tel: 0800 612 1379  
Additional surcharges apply for this service.
 
 
Can I have a specified time for delivery?
Yes we can offer before 12 noon or next day delivery.
Additional surcharges may apply for this service 
 
We email you when we despatch your order
On despatch, we will send you a notification email alerting you that we have sent your order.
 
How and when will my order be delivered? 
Orders are delivered Weekdays Monday - Friday ( weekend deliveries are availble subject to delivery surcharge.)
 
Orders will be delivered within 24 - 48* hours of being despatched between 9am and 5pm during the week. .
(*Applies to Mainland UK only, all other destinations will take longer.)
 
 
What will happen if I am out when you deliver? 
If you are unable to receive the delivery then a card will be posted. This card offers you a number of options including an alternative day for delivery, a safe place to deliver (such as a neighbour) or collection from postal depot.
 
Can I have a Worldwide delivery service for outside the UK?
Yes, we use Royal Mail, Parcel Force Worldwide Global and DPD delivery services.
From despatch average delivery time Worldwide within 7 days.
 
 
For all Worldwide delivery enquiries please contact customer services.
Tel 0800 612 1379

Returns 

All standard item orders from Love Tablecloths come with a no reason 30 day money back guarantee.

In the event that you are not completely satisfied with your product, please notify us within 30 days of receiving your order. 

Return requests after 30 days will not be accepted.

After receiving your return request within the 30 days from receipt of your order, the Items to be returned must be received back to us within 14 days.

Returns after the 14 day period will not be accepted.

 

Bespoke items are non-returnable unless defective. 

 

 

For Approved returns we will then provide either a 100% full refund or offer a replacement at your preference.

 

100% full refund also includes any delivery charges made on your order.

 

 

Defective items

Refund or a replacement option will be provided on any items that are defective.

 

How to return your item

Before returning goods please contact Love Tablecloths customer service on Tel 0800 612 1379  with your order details.

We will then email your courier return label & the return can be dropped off at any local or main post office.

Orders of over 10 KG we will arrange a free courier collection service on request.

 

Refunds

Refunds or a replacement will be given on standard items unused products or defective items only.

Bespoke items are non returnable unless defective. 

 

Return items to the address below.

Love Tablecloths

Oswaldtwistle Mills Business Centre

Clifton Mill

Pickup Street

Oswaldtwistle

Lancashire

BB5 0EY 

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My question isn't listed above? 
For any questions you may have please contact customer services.
Tel 0800 612 1379  Mon/Fri 9.00-5.30pm

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