Privacy Policy & Cookies

Website visitors & customer personal information

This policy explains how Love Tablecloths (a trading name of Oswaldtwistle Mills Ltd) collects, uses and protects your personal information when you use our website or place an order with us.

We are committed to handling your data securely and in accordance with the UK GDPR and Data Protection Act 2018.

This policy may be updated from time to time to reflect changes in legislation or our business practices.

GDPR

We process your personal data so we can fulfil your orders, deliver your items, and provide customer support. By placing an order, you provide the information necessary for us to supply your goods.

Love Tablecloths does not sell personal data to third parties.

If you would like your personal data deleted, we will remove it from our systems where legally permissible.

Customers with an account can view and manage their stored information through the My Account section.

Guest customers and phone-order customers may request deletion of their data at any time.

All marketing emails include an unsubscribe link.

Phone numbers you provide are used only for courier delivery notifications or order-related communication. They are not used for marketing.

Data Accuracy

We aim to keep your information accurate and up to date. If any details we hold about you are incorrect, please notify us by email or post, and we will update them promptly.

What We Collect

Name and contact details (address, telephone number, email)
Delivery and billing information
Order history
Account information (if you create an account)
Information relevant to offers, surveys or customer service queries

How We Use Your Data

We may use your information for the following purposes:

Processing and delivering your orders
Providing customer service and support
Managing your account
Improving our website, products and services
Detecting and preventing fraud
Handling returns and refunds
Building anonymised site usage insights (where consented)
Sending marketing communications (only if you have opted in)

We may share your data with trusted partners who assist in delivering our services, including:

Courier and delivery partners
Payment providers
Website hosting and technical support partners

We may also share information if required for legal or regulatory purposes.

In response to lawful requests from authorities
For legal proceedings
If the business is sold or merged (data would transfer to the new owner)

Using Your Data to Communicate With You

We may send emails about new products, promotions or information we believe you may find useful, provided you have opted in.

You may opt out of marketing emails at any time by using the unsubscribe link.

Security

We take appropriate physical, electronic and organisational measures to protect your data from unauthorised access, loss or misuse.

Our Website

While we take steps to secure our website, internet communication is not completely risk-free. We cannot be held responsible for information lost or intercepted beyond our control.

Our website may include links to external sites. We are not responsible for their privacy practices.

Use of Cookies

Cookies help us provide a secure, reliable and enjoyable shopping experience. They allow the website to function, remember your preferences, and help us understand how visitors use our site. Some cookies also help show relevant promotions. You can manage your cookie choices at any time using our Cookiebot consent tool.