Feefo Exceptional Service Award 2025

Love Tablecloths receives Feefo’s coveted Exceptional Service badge 2025

21st JANUARY 2025, Love Tablecloths has won one of Feefo’s most exclusive accolades in customer service – the Feefo Exceptional Service badge. This award is an independent seal of excellence that recognises businesses which have shown particular excellence in key customer review areas.

The Exceptional Service badge is part of Feefo’s Trusted Service Awards. A host of Feefo’s best customers will receive a Trusted Service Award, yet just 32 businesses will be crowned with an Exceptional Service badge, making them truly exceptional.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence continues to grow slowly back to pre-pandemic levels, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Feefo presents the Exceptional Service badge only to 32 businesses, who have:

• Met the criteria to win a Trusted Service Award in 2025

• Achieved the highest average review score in their industry or achieved the largest review score increase over the last 3-year period

• Achieved the highest review reply rate in their industry

• Achieved the highest review response rate in their industry

Craig Hargreaves, Love Tablecloths: “We are incredibly proud to receive the Exceptional Service badge from Feefo. Our customers’ satisfaction is at the heart of everything we do, and this recognition is a testament to the dedication of our team. In a time when consumers are more mindful of their spending, it’s especially rewarding to know our efforts are making a difference. Looking ahead to 2025, we’re committed to continuing to meet the needs of our customers and exceed their expectations.

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it's inspiring to see companies like Love Tablecloths consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

The Feefo platform, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment.

With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.